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Download the TRUQIT app for NYC today!
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FREQUENTLY ASKED QUESTIONS

NOTE: These only apply to New York City

  • How much does it cost to rent a truck?
    TRUQIT offers hourly pickup truck carshare rentals starting at just $12 per hour and $108 per day. Each our of rental includes 20 miles of driving up to 200 per day . Additional miles are billed at a rate of $0.50 per mile. This makes TRUQIT an affordable and convenient option for all your pickup truck rental needs. Plus, with TRUQIT’s easy-to-use mobile app, you can reserve, unlock, and start your rental all from your smartphone.
  • What forms of payment do you accept?
    At TRUQIT, we accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept debit cards that have the Visa or Mastercard logo. We do not accept prepaid cards at this time. All payments are made through our secure online platform and are processed automatically. Please ensure that you have a valid payment method on file before booking your TRUQIT pickup truck carshare. Also note, 24 hours prior to your trip start or at the time of booking, which occurs last, a pre-authorization hold of $300 will be placed on your selected payment method. At the start of your trip the initial booking charge plus any taxes and fees. Additional time and fuel not replaced will be charged at the end of the trip. Any other incidentals (tolls, mileage, cleaning fees, etc) will be charged as they come in. Please contact us at support@truqit.com to discuss other forms of payment and visit our policies page for more information regarding fees.
  • Are there additional fees?
    At TRUQIT, we aim to provide transparent pricing for our hourly carshare service. The hourly rate includes 20 miles of driving per hour of rental. However, there may be additional fees for excessive mileage, late returns, and cleaning fees for excessively dirty vehicles. We encourage all guests to review our terms and conditions before reserving a TRUQIT pickup truck. If you have any further questions regarding fees, please don't hesitate to contact our customer service team.
  • Is a Deposit required?
    Yes, a $300 deposit is required to reserve a TRUQIT pickup truck. The deposit amount is refundable upon the return of the vehicle, provided there are no damages or outstanding charges. The deposit is paid by credit card or debit card at the time of booking or 24 hours before the start of your trip whichever happens latest. Please note that the deposit amount will be held as a pre-authorization on your card and will be returned within 7 days of the return of your vehicle.
  • How are tolls charged?
    Each of our trucks is equipped with an EZ Pass Tag. Tolls are charged directly to the TRUQIT account associated with the pickup truck rental plus a $2.50 convenience fee per toll. TRUQIT will charge the credit card on file for any tolls incurred during the rental period. It is important to note that tolls may vary depending on the route taken and location, so please be sure to plan accordingly. If you have any questions about toll charges, please contact TRUQIT customer service for assistance.
  • Do I have to refuel the truck?
    Yes, you are responsible for refueling the truck after each use. Please return the vehicle at the same fuel level as at the start of your trip. Fuel level at the start of the trip may not always be at 100% so make a note of the starting fuel level. If you return the truck without replacing any fuel used, you will be charged a fee to cover the cost of refueling. Our current refuel charge is $9.99/gallon. Please make sure to plan your trip accordingly and allow enough time to refuel before returning the truck to the designated pickup location.
  • How many miles are included?
    TRUQIT hourly truck rental includes 20 miles per hour of rental up to 200 per day. Any additional miles traveled will be charged at a rate of $0.50 per mile.
  • It’s my first time renting from TRUQIT, how about a discount?
    Yes of course - use code 20first for $20 off of your first rental with us. Also, reach out to us regarding corporate rental plans where we can offer additional discounts. We also offer occasional promotions and discounts through our social media channels and email newsletters. Be sure to follow us on Facebook, Twitter, and Instagram and sign up for our newsletter to stay up-to-date on all our latest deals and offers. Additionally, we offer a loyalty program that rewards regular renters with exclusive discounts and perks. So the more you rent with us, the more you save.
  • Is there a cancellation fee?
    Yes, there is a cancellation fee if you cancel your TRUQIT booking less than 24 hours before your scheduled pickup time or more than an hour after making your booking (whichever is latest). The fee is 50% of the total booking cost. We understand that plans can change, so we encourage you to cancel your booking with as much notice as possible to avoid a cancellation fee. If you need to cancel your booking, please do so through the TRUQIT app or website.
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