Guest Policy

Personal Use Only

 

Trucks may only be reserved for personal use. You agree not to reserve a truck to carry passengers for hire or property for hire without the permission of TRUQIT.

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Reasonable Use

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You agree not to engage in competitive driving or racing; carry passengers other than in the interior or cab of the Truck; carry passengers or anything else in excess of the capacity of the Truck; use the Truck to push, propel, or tow another car, trailer, or any other thing; engage in illegal or dangerous activities; or otherwise use the Truck in a manner aside from its intended use for transportation. You agree to drive and park with reasonable care, keep the Truck clean, and return it on time.

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Proper Care

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TRUQIT is a truck sharing community. To ensure that the next guest after you enjoys their trip, we ask that you return the truck in as good (or better) condition than you found it at the start of your trip. This means committing to the following: 

• Remove all trash, shake out floor mats and ensure no mud, dirt or pet hair remains.

• Take the truck through the car wash if it becomes visibly muddy/dirty (car body, wheels, or windows) as a result of your trip.

• Wipe down surfaces and ensure no odor remains.

• No smoking or other use of tobacco and marijuana products (including, but not limited to, cigarettes, e-cigarettes or vaping devices, pipes, cigars, snuff, or chewing tobacco) in or near the truck.

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If a truck is returned excessively dirty (failure to follow steps above) upon return, you understand and agree that you may be subject to the charges outlined in our Fee Policy and could be removed from our platform. Moreover, non-compliance with this term may impact your ability to book in the future.

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Secure the Truck

 

You must lock and secure the Truck doors and windows as well as turn off the ignition at the end of your Reservation. You agree and understand that failure to do so may result in charges outlined in our Fee Policy, including any resulting costs arising out of your failure to secure the Truck.

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Fuel

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You agree to return the Truck with at least the same amount of fuel in the tank as was present at the start of your Reservation. If the fuel is not filled back to the level present at the start of your Reservation, you may be charged fees in accordance with our Fee Policy. You further agree that you are responsible for refueling the truck with the correct fuel type and you accept full liability for any damage or loss caused by refueling a Truck with the incorrect fuel type.

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No Pets

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You understand and agree that no pets are allowed in a Truck except in designated ”Pet Friendly” Trucks. In all cases, you agree to provide and keep your pet in a carrier cage during the Reservation and to return the Truck in a clean condition free of pet hair and pet waste.

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No Smoking

 

You agree that you will not smoke in any Truck and you understand that you may be fined in accordance with our Fee Policy for violating this Guest Policy.

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USA and Canada Only

 

You may not to drive a Truck outside of the United States and Canada. Trucks may not be driven to Mexico, or any other destination outside of the United States and Canada.

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No Illegal or Illicit Activities

 

You may not carry out a crime or participate in any other illegal activity while operating a Truck.

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Normal Operation Only

You may not use a Truck for any negligent use where the intent is abusive or abnormal for its operation.

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Authorized Drivers Only

You agree that you have reviewed and meet our Eligibility Requirements prior to each Reservation. You understand and agree that, for all TRUQIT trucks that you reserve, you are the sole authorized driver (“Authorized Driver”) allowed to drive your reserved truck. You shall not permit any other person (an “Unauthorized Driver”) to drive the Truck that you have reserved, regardless of whether the Unauthorized Driver has a valid TRUQIT account and would otherwise be an Authorized Driver if they had reserved the Truck that you booked. Should you permit an Unauthorized Driver to drive the Truck that you have reserved, you will be fined in accordance with our Fee Policy, and your TRUQIT account will be terminated. These fines are separate from any legal remedies TRUQIT may have in connection with your violation of these Terms of Service. Further, you understand and agree that you are solely responsible for any damage, loss, claim, and liability arising from actions taken by such Unauthorized Driver to the maximum extent permitted by applicable law and these Terms of Service.

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Trip Parking

 

The parking spots occupied by Trucks at their TRUQIT designated parking locations are reserved solely for the Trucks assigned to those locations. Trucks not assigned to the location by TRUQIT may never occupy any parking spot reserved by TRUQIT, regardless of how long the occupancy lasts or the duration of any Trip. The foregoing restriction includes (without limitation) the parking of personal cars in spots reserved for or by TRUQIT. Non-TRUQIT Cars occupying such parking spots will be removed at their owners’ expense, which may include towing, storage, and citation fees related to such removal.

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Document All Damage

 

Before driving the Truck, you shall submit an inspection report including photos of any pre-existing damage through the Service. You understand and agree that you may be liable for any damage that you fail to report before driving the Car, at the discretion of TRUQIT.

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Traffic Tickets and Moving Violations

 

You understand and agree that you are solely liable for traffic tickets, moving violations, and any other traffic violations that occur during your Reservation, including all resulting fees. You understand and agree that TRUQIT or its agents may choose to challenge, settle, or assign to you violations that occur during your Reservation; and you authorize TRUQIT or its agents to release information relating to your account to any government agency or court necessary to settle such claims.    

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Parking Tickets and Street Parking

 

You understand and agree that you are solely liable for parking tickets and citations that are incurred during your Reservation, including all resulting costs such as towing, impound, retrieval, and administrative charges. You agree to pay these fees in a timely manner and to comply with all legal obligations that arise from such violations. If you street park a Truck at the end of your Reservation, you understand and agree that you will park such Truck on the street legally and in compliance with all public ordinances and private bylaws, including curbing of the Truck wheels as required, in a spot that is legal, unrestricted, and not subject to ticketing, towing, impound, or citation for at least 24 hours (the “24-hour Period”) to allow for TRUQIT to take back possession of the such Truck. You further understand and agree that for the 24-hour Period, you are solely liable for all tickets and citations, including all resulting costs such as towing, impound, retrieval, and administrative charges. You understand and agree that TRUQIT or its agents may choose to challenge, settle, or assign to you tickets and citations that occur during your Reservation or the associated 24-hour Period; and you authorize TRUQIT and its agents to release information relating to your account to any government agency or court as necessary to settle such claims.

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Tolls

 

You are solely responsible for paying all tolls in a timely manner and for complying with all legal obligations. For a Truck registered with TRUQIT’s Toll Account, when you pass through a toll plaza or an electronically tolled lane, the toll will be paid by TRUQIT. You understand and agree that your primary credit card on file with our Service will be automatically charged for the price of the toll at the rate specified for video tolling (e.g. Pay-By-Plate) along with any toll fees specified in our Fee Policy.

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Roadside Assistance

 

We may provide roadside assistance for accidents and breakdowns that occur during a Reservation. If roadside assistance is not available during a Reservation for any reason, or, if your own negligence contributes to the breakdown or need for roadside assistance, you understand and agree that you are solely responsible for all roadside assistance costs, including all resulting costs such as towing, impound, retrieval, and administrative charges, and that you may be additionally charged in accordance with our Fee Policy. If you reject the roadside assistance provided by TRUQIT and instead utilize a road assistance provider of your choice, you shall indemnify TRUQIT from any and all claims arising out of your rejection of TRUQIT’s roadside assistance.

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In the case of a mechanical breakdown caused by the TRUQIT's failure to perform regular maintenance and inspections, TRUQIT will attempt to transfer the Guest’s reservation to a nearby available Truck. If there are no available Trucks nearby, TRUQIT’s responsibility in such a situation is limited to the portion of the trip price paid by the Guest that is attributable to the unused part of the reservation. If there are no available Trucks nearby, TRUQIT may, in its sole discretion, reimburse the Guest for reasonable expenses incurred directly by the Guest and required to transport the Guest and any affected passenger(s) to a safe location within 25 miles of the site of the breakdown.

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Stickers and Car Modification

 

You may not place stickers, signs, symbols, or other devices, modifications, advertisements, or publicity materials on the interior or exterior of a Truck without the explicit permission of TRUQIT.

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Hitchhikers

 

You may not pick up hitchhikers or persons unknown to you while in a Truck, whether before, during, or after a Reservation.

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Drugs and Alcohol

 

Guests may not operate the Truck while under the influence of alcohol, or any prescription or non-prescription drug for which driving during use is not recommended on the label or by reasonable opinion of a pharmacist or doctor.

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Weapons

 

Guests may not possess, or use Trucks to transport, any items or objects that, by their nature, can be used as weapons, including (without limitation) guns or other firearms, knives, athletic equipment (unless being transported for the purpose of engaging in athletic activity), mace or pepper spray, tasers, and tools (unless being used for their intended purpose). The foregoing restrictions apply regardless of any license(s) held by or issued to a Guest that would otherwise permit such Guest to possess, carry, and/or transport the item(s) in question. Violation of this rule will result in immediate and permanent account deactivation.

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Hands-Free

 

You may not operate devices that require one or both hands while driving, including but not limited to cell phones, mobile computers, or devices that allow texting. We discourage you from engaging in any activity that takes your attention off the road while driving.

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Seat Belts

 

You must obey all applicable seatbelt laws while in a Truck. We recommend that every person in the Truck wear a seatbelt at all times.

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Headphones

 

You may not drive while wearing any device that limits your ability to hear, see, and otherwise judge driving conditions. You must follow all applicable laws governing headphone use in a Truck, which may differ state by state.

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Maintenance and Repairs

 

Guests are not responsible for routine maintenance and repairs of a Truck. Guests may be held liable for the repair cost for all other repairs of damage to the car during the Reservation and must follow the reporting, claims processing, and repair procedure set forth below for all such damage.

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Driving Record

If you incur any traffic incident or driving violation that affects your eligibility as an Authorized Driver on the Service as described in Eligibility Requirements, you agree and understand that you immediately become ineligible and are no longer considered an Authorized Driver. You agree and understand that immediately you must indemnify TRUQIT for any and all losses that might occur as a result of your continued operation of a TRUQIT..

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Service Fees

 

For every Reservation, you understand and agree to be charged a fees as outlined in our Fee Policy.

 

Smartphone Required

 

You understand and agree that all Trucks on the Service are equipped with carshare technology for remote access and that you must arrive at the Truck during the Reservation period and use a compatible smartphone with the TRUQIT app software to unlock the Truck.

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Cancellations

 

You agree and understand that canceling a Reservation may result in your primary credit card on the Service being charged as outlined in our Fee Policy.

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Late Returns

 

You agree and understand that returning a vehicle late, after the originally-scheduled end of your Reservation, may result in being charged fees as outlined in our Fee Policy. You further acknowledge that if you do not return a vehicle by the originally-scheduled end of your Reservation, you will be charged for all towing, impound, storage, citation, and recovery costs and fees associated with your failure to return the vehicle as scheduled.

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Mileage Limit

 

You agree and understand that every Truck on the Service has a mileage limit of 20 miles per Reservation hour up to a maximum of 200 miles per Reservation day.

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Service Violations

 

You agree that any violations of this Guest Policy or our Terms of Service from actions taken by you may result in costs charged to your account, at TRUQIT’s sole discretion, to recover all resulting and administrative costs.

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Hands-Free Usage Prohibited

 

Notwithstanding the presence of any form of assisted driving or autopilot aid, Trucks must be driven with at least one hand holding the steering wheel at all times while in motion, unless such operation is prevented by a physical disability as defined by applicable state or federal law.

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Insurance Claims and Reporting Procedures

Insurance Coverage

Solely during your Reservation, the Truck is covered by TRUQIT’s insurance policy. 

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Filing a Claim

 

If a Truck is damaged during your Reservation, it is your responsibility to gather relevant information and report the damage and related circumstances to TRUQIT within 48 hours of the incident. You understand and agree to report damage to TRUQIT online no later than 48 hours after the end of the incident for TRUQIT insurance coverage to apply, unless you are rendered incapable of doing so. You understand and agree to detail the full nature of the damage and allow time for damage or loss assessment, dispute arbitration, or remediation at TRUQIT’s sole discretion. You understand and agree that failing to report damage within 48 hours of the event occurring may forfeit TRUQIT insurance cover during your Reservation and you will be solely responsible for all repairs and any loss or liability arising from the incident. In addition, failure to report damage within 48 hours of the event occurring will result in an Unreported Damage Fine being charged to your account.

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Damage Fee

 

You understand and agree that as part of filing a claim for a loss, your primary payment card on the Service will be charged a Damage Fee outlined in our Fee Policy and that the Damage Fee is charged regardless of whether you are at fault for the loss, unless you have purchased a Protection Plan applicable to the Reservation for which the Damage Fee would otherwise apply. At the conclusion of the claim, a part of or the full Damage Fee may be returned to you should the loss amount not exceed the full Damage Fee or if another party is deemed responsible for the loss.

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Negligence, Misuse, or Breach

 

You understand that any negligence, misuse, or breach of this Guest Policy or our Terms of Service may void your TRUQIT insurance coverage and that you will be solely liable for any damage, liability, or loss arising from your actions.

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Damage Assessment

 

You understand and agree that, in assessing any damage or loss, we will utilize the services of a professional vendor approved by TRUQIT at our sole discretion or an approved vendor selected by the insurance provider representing the liable party.

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Personal Belongings

 

You understand and agree that personal items left in the car are not covered by TRUQIT’s insurance policy before, during, or after a Reservation.  It is your responsibility to remove personal belongings from the Car when you are not present with it.

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Indemnification

 

In addition to the general indemnification obligations stated in our Terms of Service, you agree to defend, indemnify, and hold harmless TRUQIT and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from your violation of any of the provisions contained within this Guest Policy.

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Account Maintenance

 

The “TRUQIT Accounts” section of our Terms of Service specifies the terms pursuant to which you are required to open and maintain an Account with TRUQIT to use the Service. In addition to the requirements listed therein, this section specifies requirements applicable to your Account as part of your use of the Service as a Guest.

At all times while using the Service, Guests shall ensure that their Accounts with TRUQIT remain in good standing. An Account in good standing is one that meets all of the following requirements:

• The driving record associated with the Account continues to satisfy our Eligibility Requirements.

• The holder of the Account continues to comply with all laws applicable to the usage of the Service.

• The holder of the Account continues to comply with the “TRUQIT Accounts” section of our Terms of Service.

• The holder of the Account continues to operate Trucks in accordance with this Guest Policy.

• The holder of the Account has not allowed any other individual to operate a Truck reserved by the Account holder, regardless of whether such individual would be considered a Guest under this Policy.

• The holder of the Account has not operated any Trucks without maintaining a valid default payment method to authorize such operation while such operation is taking place.

• The holder of the Account does not have any outstanding Claims, charges owed, or balances due to TRUQIT resulting from such Account holder’s usage of the Service.

• The holder of the Account has not caused damage to Trucks or failed to report such damage to TRUQIT as required by this Guest Policy.

• The holder of the Account has not received any parking tickets, traffic citations, moving violations, or other offenses related to the operation of TRUQIT vehicles, whether or not such offenses are reported, paid, or settled as necessary.

• The holder of the Account has not made any misrepresentations, or false or misleading statements, to TRUQIT, and has not otherwise been unresponsive to TRUQIT’s communications during trips, in order to circumvent the requirements of this policy, our Terms of Service, or its supporting policies.

• The holder of the Account has not interfered with any other TRUQIT member’s usage of the Service or jeopardized the safety or well-being of TRUQIT or any of its customers, employees, contractors, or agents.

• The holder of the Account has not engaged in speeding while driving a Car during a TRUQIT trip (as determined by TRUQIT in its sole discretion), regardless of the frequency or excessiveness of the speeding, or whether or not such Account holder receives a citation or warning in connection with such speeding.

For clarity, as stated in the “Service Rules” section of our Terms of Service, an Account in good standing may still be permanently terminated or temporarily suspended, without notice or liability, for any reason or no reason. An Account in good standing is a prerequisite to (but not a guarantee of) your access to the Service to participate in the Program.